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Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management. Additional resources for this title can be found
Zakup książki
Foundations of Service Level Management, Rick Sturm, Mary Jander, Wayne Morris
- Język
- Rok wydania
- 2000
- Oprawa
- (miękka)
Metody płatności
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- Tytuł
- Foundations of Service Level Management
- Język
- angielski
- Autorzy
- Rick Sturm, Mary Jander, Wayne Morris
- Wydawca
- Sams Publishing
- Rok wydania
- 2000
- Oprawa
- miękka
- Liczba stron
- 288
- ISBN10
- 0672317435
- ISBN13
- 9780672317439
- Seria
- Tagi
- Biznes
- Ocena
- 3,4 z 5
- Opis
- Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management. Additional resources for this title can be found