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"A sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers. This book is a major strength of the new ITIL library. It introduces the service lifecycle and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to achieve service excellence..."--Publisher description
Zakup książki
ITIL Service Strategy, kolektiv
- Język
- Rok wydania
- 2011
- Oprawa
- (miękka)
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- Tytuł
- ITIL Service Strategy
- Język
- angielski
- Autorzy
- kolektiv
- Wydawca
- Stationery Office/Tso
- Rok wydania
- 2011
- Oprawa
- miękka
- Liczba stron
- 469
- ISBN10
- 0113313047
- ISBN13
- 9780113313044
- Seria
- Tagi
- Biznes
- Ocena
- 3,4 z 5
- Opis
- "A sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers. This book is a major strength of the new ITIL library. It introduces the service lifecycle and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to achieve service excellence..."--Publisher description