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This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.
Zakup książki
Going to Sleep on the Farm, Wendy Cheyette Lewison, Juan Wijngaard
- Język
- Rok wydania
- 1994
- Oprawa
- (miękka)
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- Tytuł
- Going to Sleep on the Farm
- Język
- angielski
- Autorzy
- Wendy Cheyette Lewison, Juan Wijngaard
- Wydawca
- Red Fox
- Rok wydania
- 1994
- Oprawa
- miękka
- ISBN10
- 0099150107
- ISBN13
- 9780099150107
- Seria
- Kategorie
- Ocena
- 4 z 5
- Opis
- This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.