Wyprzedane, ale poszukiwane!
Więcej o książce
This benchmarking report will enable you to learn effective management practices from other companies and use this information to drive decision-making in your call center. In this report, 271 call centers provide data on the most critical information for successful call center management and operations. The report includes lessons learned by call center managers about their most effective management practices and operational changes that have the greatest impact on customer satisfaction and operations efficiency.
Zakup książki
Best Practices in Change Management, kolektiv
- Język
- Rok wydania
- 2001
- Oprawa
- (miękka)
Jak tylko się pojawi, wyślemy Ci wiadomość e-mail.
Metody płatności
Nikt jeszcze nie ocenił.
- Tytuł
- Best Practices in Change Management
- Język
- angielski
- Autorzy
- kolektiv
- Wydawca
- Prosci Research
- Rok wydania
- 2001
- Oprawa
- miękka
- Liczba stron
- 48
- ISBN10
- 1930885156
- ISBN13
- 9781930885158
- Seria
- Tagi
- Biznes
- Opis
- This benchmarking report will enable you to learn effective management practices from other companies and use this information to drive decision-making in your call center. In this report, 271 call centers provide data on the most critical information for successful call center management and operations. The report includes lessons learned by call center managers about their most effective management practices and operational changes that have the greatest impact on customer satisfaction and operations efficiency.