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Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.
Zakup książki
The lean toolbox for service systems, John Bicheno
- Język
- Rok wydania
- 2008
- Oprawa
- (miękka),
- Stan książki
- Bardzo dobry
- Cena
- 17,69 zł
Metody płatności
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- Tytuł
- The lean toolbox for service systems
- Język
- angielski
- Autorzy
- John Bicheno
- Wydawca
- PICSIE
- Rok wydania
- 2008
- Oprawa
- miękka
- Liczba stron
- 294
- ISBN10
- 0954124448
- ISBN13
- 9780954124441
- Seria
- Tagi
- Biznes
- Opis
- Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.