The promise of mediation : the transformative approach to conflict

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The award-winning first edition of The Promise of Mediation, published ten years ago, is a landmark classic that transformed the understanding of conflict intervention. It first articulated the "transformative model" of mediation, humanizing the vision of how mediation can assist parties in conflict. Over the past decade, this model has gained acceptance across various arenas, including workplace, community, family, organizational, and public policy conflicts. In this new edition, the authors draw on a decade of advancements in theory, training, practice, research, and assessment to provide a thoroughly revised account of the transformative model. Key updates include a clearer presentation of the theory and practices, numerous concrete examples, and a new case study that illustrates the model in action, complete with insights on effective application. The authors also clarify common misconceptions and offer a vision for the future, highlighting how the transformative model can coexist with other approaches and where its market is emerging. This volume serves as a foundational resource for both returning and new readers, including mediators, facilitators, lawyers, administrators, human resource professionals, policymakers, and conflict resolution researchers and educators. It will resonate with anyone interested in humanizing social institutions and fostering a relational vision of society.