Telephoning. Business Communication Skills

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Telephoning works with the skills and language required to conduct successful phone calls in English.The units cover: focus on listening making calls receiving calls receiving and leaving messages dealing with problems conference callsTelephoning provides six core units, each containing these sections:*warmer to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.*presentation and practice of core language connected to each skill.*over to you, which allows students to apply what they have learned to their real-life work situation.In addition, the book contains:*a needs analysis to help learners to think about their strengths and weaknesses in English and to identify and prioritize their learning needs*a personal learning journal to help students monitor their learning during the course*a review to help consolidate the language work students have done in each unit*a reference section listing the vocabulary, grammar and phrases covered in each unit*an answer key, including suggested answers and audio scriptsTelephoning is designed for classroom use, but is also suitable for self-study.