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Service design: From insight to implementation

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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Zakup książki

Service design: From insight to implementation, Andy Polaine, Lavrans Løvlie, Ben Reason

Język
Rok wydania
2013
Oprawa
(twarda)
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Tytuł
Service design: From insight to implementation
Język
angielski
Rok wydania
2013
Oprawa
twarda
Liczba stron
216
ISBN10
1933820330
ISBN13
9781933820330
Seria
Ocena
4,05 z 5
Opis
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.