On Track to Quality

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Almost daily, we are challenged to consider the concept of quality, as we evaluate our jobs, the products we produce or the services we provide, and even as we try to reconcile the outcomes of our lifestyle with its costs. We use terms like quality control, quality assurance, and quality improvement; but, if pressed, most of us would have a hard time explaining what “quality” actually is. In On Track to Quality, you will discover the definition for yourself through the perspective of an entertaining mix of train passengers stranded by a winter snowstorm. As they contemplate the topic of quality, they find that their task turns out to be more complicated than they first imagined. Clearer understanding emerges through the thoughtful, witty dialogue of the snowbound travelers – a discovery that will help you improve the quality of your business, and even help you better recognize quality in your personal life. From Harleys to healthcare, On Track to Quality contains insight for people in all walks of life. All aboard this “train of thought,” as conductor Dr. James K. Todd relates a revealing ride on the rails of quality.