The Nordstrom Way to Customer Service Excellence: A handbook for implementing great service in your organization
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First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
Zakup książki
The Nordstrom Way to Customer Service Excellence: A handbook for implementing great service in your organization, Robert Spector, Patrick McCarthy
- Język
- Rok wydania
- 2005
- Oprawa
- (miękka)
Metody płatności
Brakuje nam tutaj Twojej recenzji.
- Tytuł
- The Nordstrom Way to Customer Service Excellence: A handbook for implementing great service in your organization
- Język
- angielski
- Autorzy
- Robert Spector, Patrick McCarthy
- Wydawca
- John Wiley and Sons
- Rok wydania
- 2005
- Oprawa
- miękka
- Liczba stron
- 288
- ISBN10
- 0471702862
- ISBN13
- 9780471702863
- Seria
- Kategorie
- Tagi
- Biznes, Tematyka mody, Przywództwo
- Ocena
- 3,95 z 5
- Opis
- First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.