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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Zakup książki
Good Services, Louise Downe
- Język
- Rok wydania
- 2020
- Oprawa
- (miękka),
- Stan książki
- Bardzo dobry
- Cena
- 78,43 zł
Metody płatności
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- Tytuł
- Good Services
- Język
- angielski
- Autorzy
- Louise Downe
- Wydawca
- BIS Publishers bv
- Rok wydania
- 2020
- Oprawa
- miękka
- Liczba stron
- 192
- ISBN10
- 9063695438
- ISBN13
- 9789063695439
- Seria
- Kategorie
- Tagi
- Biznes, Technologia
- Ocena
- 4,35 z 5
- Opis
- Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.