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What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.
Zakup książki
What's the Secret? to Providing a World-class Customer Experience, John Dijulius
- Język
- Rok wydania
- 2008
- Oprawa
- (twarda)
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- Tytuł
- What's the Secret? to Providing a World-class Customer Experience
- Język
- angielski
- Autorzy
- John Dijulius
- Wydawca
- John Wiley and Sons Ltd
- Rok wydania
- 2008
- Oprawa
- twarda
- ISBN10
- 0470196122
- ISBN13
- 9780470196120
- Seria
- Tagi
- Biznes
- Ocena
- 3,9 z 5
- Opis
- What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.