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This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
Zakup książki
Service Encounters in Tourism, Events and Hospitality, Miriam Firth
- Język
- Rok wydania
- 2020
- Oprawa
- (miękka)
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Metody płatności
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- Tytuł
- Service Encounters in Tourism, Events and Hospitality
- Język
- angielski
- Autorzy
- Miriam Firth
- Rok wydania
- 2020
- Oprawa
- miękka
- Liczba stron
- 160
- ISBN10
- 1845417267
- ISBN13
- 9781845417260
- Seria
- Opis
- This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.