Organizational behavior : a diagnostic approach

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This book on organizational behavior shows readers how to use theory and research to improve practice. It details the diagnostic and action skills needed by individuals in the workplace to become better employees and more effective managers—with the knowledge and abilities to effectively lead their organizations in the 21st century. Extensive examples of current, real-world organizational situations demonstrate how managers deal with the challenges of the new millenium. Chapter topics include perception and attribution; the diverse individual differences, personality, and career development; motivating and rewarding employees; making effective decisions; creating high performing work groups and teams; ensuring high-quality communication; leading effectively; diagnosing power and managing conflict and stress; managing intergroup behavior and negotiating effectively; building an organizational culture; structuring high-performance organizations; influences on organizational structure; and managing change in organizations. For practicing and future managers.