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Changing the world by creating a Customer service revolution! In today's world, it is all about rapid transactions versus genuine interactions. DiJulius illustrates ways to teach every member of your organization to have empathy and compassion for their Customer, internally and externally, which builds relationships and creates emotional connection and brand loyalty. The Customer Service Revolution is a practical--and entertaining--guide to offering exceptional experiences, which is currently one of the only sustainable differentiators amongst competing businesses.
Zakup książki
The Customer Service Revolution, John Dijulius
- Język
- Rok wydania
- 2015
- Oprawa
- (twarda)
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- Tytuł
- The Customer Service Revolution
- Język
- angielski
- Autorzy
- John Dijulius
- Wydawca
- Greenleaf Book Group LLC
- Rok wydania
- 2015
- Oprawa
- twarda
- Liczba stron
- 200
- ISBN10
- 162634129x
- ISBN13
- 9781626341296
- Seria
- Tagi
- Biznes, Marketing i PR
- Opis
- Changing the world by creating a Customer service revolution! In today's world, it is all about rapid transactions versus genuine interactions. DiJulius illustrates ways to teach every member of your organization to have empathy and compassion for their Customer, internally and externally, which builds relationships and creates emotional connection and brand loyalty. The Customer Service Revolution is a practical--and entertaining--guide to offering exceptional experiences, which is currently one of the only sustainable differentiators amongst competing businesses.