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Up your service! : great ideas : tools, tips and proven techniques to lift your service higher
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Tools, tips, and proven techniques to lift your service higher. Lift your service UP! Increase service value! Add more to your customers and your bottom line. (Chapter 2 unlocks the value.) Explore spectacular service! Discover what’s beyond the extra mile. (Chapter 4 reveals the secrets.) Build your service culture! Attract great customers—and staff. (Study Chapter 6 to keep them.) Solve the crossword puzzles! Find loyalty, passion, and profits. (Every chapter has the clues. Chapter 9 has all the answers.)
Zakup książki
Up your service! : great ideas : tools, tips and proven techniques to lift your service higher, Ron Kaufman
- Język
- Rok wydania
- 2005
- Oprawa
- (miękka)
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- Tytuł
- Up your service! : great ideas : tools, tips and proven techniques to lift your service higher
- Język
- angielski
- Autorzy
- Ron Kaufman
- Wydawca
- Ron Kaufman
- Rok wydania
- 2005
- Oprawa
- miękka
- Liczba stron
- 262
- ISBN10
- 9810529384
- ISBN13
- 9789810529383
- Seria
- Tagi
- Biznes
- Ocena
- 3,15 z 5
- Opis
- Tools, tips, and proven techniques to lift your service higher. Lift your service UP! Increase service value! Add more to your customers and your bottom line. (Chapter 2 unlocks the value.) Explore spectacular service! Discover what’s beyond the extra mile. (Chapter 4 reveals the secrets.) Build your service culture! Attract great customers—and staff. (Study Chapter 6 to keep them.) Solve the crossword puzzles! Find loyalty, passion, and profits. (Every chapter has the clues. Chapter 9 has all the answers.)