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Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
Zakup książki
Up your Service!: Strategies and Action Steps to Delight your Customers Now!, Ron Kaufman
- Język
- Rok wydania
- 2005
- Oprawa
- (miękka)
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- Tytuł
- Up your Service!: Strategies and Action Steps to Delight your Customers Now!
- Język
- angielski
- Autorzy
- Ron Kaufman
- Wydawca
- Ron Kaufman
- Rok wydania
- 2005
- Oprawa
- miękka
- Liczba stron
- 298
- ISBN10
- 9810529597
- ISBN13
- 9789810529598
- Seria
- Tagi
- Biznes
- Ocena
- 3,95 z 5
- Opis
- Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.