OS X Support Essentials 10.10

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This official curriculum serves as a comprehensive guide for the Apple Yosemite 101: OS X Support Essentials 10.10 course and prepares readers for the Apple Certified Support Professional (ACSP) 10.10 certification. It is an essential resource for anyone involved in supporting, troubleshooting, or optimizing OS X Yosemite. As part of the Apple Pro Training series, it is the only Apple-certified book available. Targeted at support technicians, help desk specialists, and dedicated Mac users, this guide delves into the Yosemite operating system. It offers detailed, step-by-step instructions on installing and configuring Yosemite, managing networks, and system administration. Readers will learn to set up users, configure system preferences, manage security and permissions, and utilize diagnostic and repair tools, all while preparing for the ACSP certification. The content includes updated system utilities and new features of OS X Yosemite, along with authoritative explanations of underlying technologies and practical troubleshooting. Focused lessons guide readers through real-world tasks, and downloadable lesson files and bonus materials include review questions to help reinforce learning and prepare for the certification exam.