Evaluating the Impact of Your Library or Information Service

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This book addresses a major issue for library and information service managers - assessing the impact of services. All types of libraries and information services have traditionally collected a range of performance information that can tell managers something about the efficiency of those services. What is now required is better information about the effectiveness of services, i.e. about the impact of services on users, including remote ones. The core chapters of this book take the reader through a rigorously-tested process model for impact assessment backed by tools and examples to equip managers with all that they need to address their own service impact questions. Chapters include evidence, impact, planning, objectives and success criteria, activities and process indicators, collecting evidence, benchmarking, and more.