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Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.
Zakup książki
Crowning the Customer, Senator Feargal Quinn
- Język
- Rok wydania
- 2002
- Oprawa
- (miękka),
- Stan książki
- Dobry
- Cena
- 1,43 zł
Metody płatności
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- Tytuł
- Crowning the Customer
- Podtytuł
- How to Become Customer-Driven
- Język
- angielski
- Autorzy
- Senator Feargal Quinn
- Wydawca
- Gill & Macmillan
- Rok wydania
- 2002
- Oprawa
- miękka
- Liczba stron
- 160
- ISBN10
- 0862787637
- ISBN13
- 9780862787639
- Seria
- Tagi
- Biznes
- Opis
- Customer service is the new competitive business battleground. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. Feargal Quinn explains: The 'Boomerang Principle' (bringing the customer back); How to get the feel of the market place; How to listen effectively to the customer; Customer panels; Why you should increase the number of complaints; How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students.