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CRM Unplugged

Releasing CRM's Strategic Value

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Building and maintaining a customer-centered enterprise cost-effectively is a hot topic and key business issue. This book provides the definitive work on how to derive return from investment. It shows readers strategies for successful CRM implementation into a company, and how to achieve a good ROI through CRM, and also details best practices.

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CRM Unplugged, Michael E Porter, Douglas Turk, Philip Bligh

Język
Rok wydania
2004
Oprawa
(twarda)
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Tytuł
CRM Unplugged
Podtytuł
Releasing CRM's Strategic Value
Język
angielski
Wydawca
WILEY
Rok wydania
2004
Oprawa
twarda
Liczba stron
224
ISBN10
0471483044
ISBN13
9780471483045
Seria
Opis
Building and maintaining a customer-centered enterprise cost-effectively is a hot topic and key business issue. This book provides the definitive work on how to derive return from investment. It shows readers strategies for successful CRM implementation into a company, and how to achieve a good ROI through CRM, and also details best practices.