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Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
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Driven to Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way, Joseph A. Michelli
- Język
- Rok wydania
- 2018
- Oprawa
- (twarda)
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- Tytuł
- Driven to Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way
- Język
- angielski
- Autorzy
- Joseph A. Michelli
- Rok wydania
- 2018
- Oprawa
- twarda
- Liczba stron
- 282
- ISBN10
- 007180630X
- ISBN13
- 9780071806305
- Seria
- Kategorie
- Opis
- Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.