Outsourcing to India

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A day does not pass without reports of companies outsourcing technology or business processes to India, the global leader in offshore IT-enabled services. Despite a recent Senate vote aimed at preventing federal contracts from going offshore, US managers continue to seek opportunities in India. Many CEOs aim to reduce costs or enhance service quality, yet they often struggle to understand the culture during their initial visits. The author introduces India and its key players in the service industry, providing a balanced perspective on outsourcing. He outlines the reasons for choosing India as an offshore destination and the necessary steps to find and collaborate with local partners. The book presents a compelling economic argument for outsourcing while discussing how to manage the transition process, including its effects on local resources. Written by Mark Kobayashi-Hillary, a British writer and independent outsourcing consultant with extensive experience in banking and technology, the guide draws on personal insights and years of research. It aims to assist managers in navigating the complexities of offshore outsourcing, helping them avoid common pitfalls encountered when establishing operations in India.