Creating Public Value

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Mark Moore, a key figure in public management, shares insights from fifteen years of research and teaching aimed at enhancing the performance of public enterprises. This work serves as a valuable resource for both current public executives and educators in the field. Drawing from a wealth of cases used at Harvard's Kennedy School of Government, Moore explores critical questions in public administration: What should citizens expect from public executives? What resources can managers consult to determine valuable outputs? How should they navigate inconsistent political mandates? How can they foster innovation? Moore's recommendations address the complexities of managing public enterprises today, suggesting concrete changes in how public managers define value, engage with political leaders, and deliver services to clients. Through a series of compelling case studies featuring figures like William Ruckelshaus at the EPA and Lee Brown with the Houston Police Department, the text illustrates the challenges faced by public managers. Moore's analysis emphasizes the potential for these leaders to fulfill their mission of creating public value, providing a roadmap for effective management in the public sector.