Managing Quality

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An essential quality management resource for students and practitioners, now in its sixth edition, this popular text has been fully revised to reflect recent developments in the field. The new edition includes timely coverage of agile development, emerging markets, product research, evidence-based decision-making, and quality control. Material has been re-ordered, and terminology has been updated to ensure relevance. Contributions from co-author David Bamford provide insights from a seasoned teacher and practitioner. This resource is valuable for students, academics, and business professionals, combining the latest information on quality management system standards with contemporary tools and techniques. It offers insights into quality, operations management, and strategic process improvement, making it particularly relevant for those responding to rapid global market changes. The term "quality" has various definitions depending on context, and while it is often over-used, it remains crucial for business success. Quality management is increasingly vital for the success of products and services, requiring ongoing attention and a commitment to improvement. This comprehensive resource helps ensure and sustain high-quality standards.