GOAL/QPC Książki

The Memory Jogger 2 presents a concise 7-step problem-solving model that utilizes quality tools to address process issues. In response to requests from training and quality managers for more guidance, GOAL/QPC developed The Problem Solving Jogger. This pocket guide accelerates the pursuit of improved business processes by outlining a systematic approach based on the Deming Plan-Do-Check-Act Cycle. It demonstrates how to apply quality improvement tools within a problem-solving framework, recommending specific tools for each step. The guide emphasizes the significance of a structured problem-solving approach, detailing the model and its sub-steps. It includes a case example illustrating how a team effectively utilized these tools to enhance a real-world business process, along with another example on creating a problem-solving storyboard. Tailored for both novice and experienced users, it features a special section that enhances each step with 7 MP tools and creativity techniques. Additionally, organizations can personalize the guide by adding their logo and mission statement, making it a versatile resource for empowering teams in identifying and resolving process issues, implementing the 7-step model, and exploring advanced problem-solving strategies.

The Memory Jogger II is newly updated to include many more examples by companies practicing the tools today, as well as an in-depth case study from an on-line retailer. This Second Edition Pocket Guide uses GOAL/QPC's detailed graphics and easy-to-understand text and icons to describe what the tools are, why they're used, and how to use them. Critical tools are explained using real-life examples from all types of organizations with problems similar to yours, making them easy for everyone to understand and apply. The Memory Jogger 2 (Second Edition) contains all the tools found in the first edition of the Memory Jogger II, plus 50 pages of new charts and detailed diagram samples, a new tool, and a case study.