Thomas Teal Książki

Tove Jansson, najbardziej znana jako autorka i ilustratorka niepowtarzalnej serii książek o Muminkach, napisała również wiele znakomitych utworów dla dorosłych. Jednym z nich jest „Lato” – nastrojowa, poruszająca, metaforyczna historia, w której w sposób prosty, z niespotykaną lekkością, ale i mądrością opowiada o sprawach trudnych i poważnych, zderza starość z młodością, porusza temat uczenia się życia. Sześcioletnia Sophia dopiero wchodzi w życie, a jej babcia, dojrzała artystka, jest u jego kresu. Razem spędzają lato na małej fińskiej wysepce. Budując łódź i spacerując po lesie, rozmawiają o sprawach ważnych dla młodych i starych: miłości, życiu i śmierci, naturze Boga... Poznają wzajemnie swoje lęki, kaprysy i tęsknoty. Autorka tworzy w powieści kompletny świat: pełen radości i smutków.

"The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This book shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy." "In The Loyalty Effect Fred Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He lays out the principles that connect value creation, loyalty, growth, and profits and shows how great companies like State Farm, Toyota/Lexus, MBNA, John Deere, and the Leo Burnett advertising agency have used these principles to build unassailable franchises of loyal customers, loyal employees, and loyal owners. He describes the key business philosophies that underlie the remarkable results of these loyalty leaders." "The Loyalty Effect will provide your company with an effective approach to sustained value creation and change the way you think about loyalty, profits, and the nature of business. Reichheld makes the powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusions show how even a small improvement in customer retention can double profits for your company."--Jacket

The Harvard Business Review paperback series is designed to bring today's managers and professionals the fundamental information they need to stay competitive in a fast-moving world. Here are the landmark ideas that have established the Harvard Business Review as required reading for ambitious businesspeople in organizations around the globe. Harvard Business Review on Leadership gathers together eight of the Harvard Business Review's most influential articles on leadership, challenging many long-held assumptions about the true sources of power and authority.