Service Excellence! delivers a powerful 2-step strategy for winning and keeping customers in today's high-speed atmosphere. Customers expect higher quality service than ever before. And the workload won't be getting any lighter. This handbook spreads the message on how to meet the challenge and gain a real competitive advantage in the marketplace.
A High-Velocity Formula for Multiplying your Personal Effectiveness in Quantum Leaps
Our rapidly changing world calls for a culture with quicker reflexes. More Speed. Agility and flexibility. The future requires a shift to new responses. It's time to change the way we handle change. Culture Shift provides an entirely new mindset for your staff, quickly transforming behavior through the entire organization to create a more flexible, adaptable culture. This eye-opening message instructs your people to “stop doing what comes naturally,” and “do what works.” The 16 compelling guidelines offer a clear blueprint for creating a culture that thrives on change. Some examples
This new handbook tells us where we should begin in adjusting our work approach for the next millennium.
A "quick impact" manual for executives, middle managers, and supervisors, with 27 guidelines for successfully managing change. Discover how to become a change agent, protect profits, build corporate momentum, and improve productivity, while avoiding the common organizational traps during times of change, transition, restructuring, and merger integration. Teaches managers how
You need high job commitment in your organization right now - people who are committed to the results that count. How can you ask for commitment when employees are feeling overworked, "stressed out", discouraged, and scared? Employee loyalty can fade and morale can head due south. But this handbook shows your managers how to build high job commitment even under the most difficult circumstances. Fourteen tightly focused guidelines show you how
Price Pritchett, one of the world's most renowned thought leaders on corporate culture and organizational change, presents a groundbreaking program for developing the positive mental practices that will not only improve your performance on the job, but enhance the quality of every part of your life. Drawing upon research from the influential field of positive psychology, Pritchett shows you how to adopt hard optimism-a forward-thinking mindset that incorporates resilience, energy, innovation, and hope into the way you approach every task. "Hard Optimism" gives you 12 powerful, proven practices for reducing negative thinking and adopting the attitude of a winner-the keys to seizing opportunity, overcoming obstacles, and wielding a positive influence on the people around you. With the action steps outlined in "Hard Optimism," you'll discover how to: Recognize and dispute pessimistic thoughts Gain an edge by adopting an optimistic style to interpret events, both good and bad Use positive reappraisal to handle problems and disappointments Know how and when to use negative thinking to your advantage Play to your signature strengths Practice gratitude and forgiveness to fight off negativity By taking a hard look at reality rather than sugarcoating it, by managing your thought processes to improve hard results, you'll master hard optimism and meet the challenges in every area of your career and life.
