Dealing with Difficult People
Proven Strategies for Handling Stressful Situations and Defusing Tensions - New Edition
- 225 stron
- 8 godzin czytania
Many people have to deal with irate, rude, impatient, emotional, persistent and aggressive people in the course of their work and home lives. The aim of this advice book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress.
