Parametry
Więcej o książce
In the bestselling tradition of The One Minute Manager , Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving. Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps , Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance
Zakup książki
Zap the Gaps!, Kenneth Blanchard, Dana Robinson, Jim Robinson
- Język
- Rok wydania
- 2002
- Oprawa
- (twarda)
Metody płatności
Brakuje nam tutaj Twojej recenzji.
- Tytuł
- Zap the Gaps!
- Język
- angielski
- Autorzy
- Kenneth Blanchard, Dana Robinson, Jim Robinson
- Wydawca
- Harper Collins
- Rok wydania
- 2002
- Oprawa
- twarda
- ISBN10
- 0060503009
- ISBN13
- 9780060503000
- Seria
- Tagi
- Biznes, Przywództwo
- Oryginalna nazwa
- Zap the gaps!
- Ocena
- 3,4 z 5
- Opis
- In the bestselling tradition of The One Minute Manager , Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving. Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps , Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance