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The Customer Rules
The 39 Essential Rules for Delivering Sensational Service
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Ocena książki
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Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.
Wydanie
Zakup książki
The Customer Rules, Tony Hsieh, Lee Cockerell
- Język
- Rok wydania
- 2013
- Oprawa
- (twarda)
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- Tytuł
- The Customer Rules
- Podtytuł
- The 39 Essential Rules for Delivering Sensational Service
- Język
- angielski
- Autorzy
- Tony Hsieh, Lee Cockerell
- Rok wydania
- 2013
- Oprawa
- twarda
- Liczba stron
- 208
- ISBN10
- 0770435602
- ISBN13
- 9780770435608
- Seria
- Tagi
- Biznes, Przywództwo
- Ocena
- 4 z 5
- Opis
- Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.