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Focusing on customer excellence, this book draws insights from top organizations to help readers cultivate seamless and genuine human connections. It emphasizes the importance of making exceptional customer service a habitual practice, encouraging businesses to prioritize authentic interactions that enhance customer satisfaction and loyalty. Through practical strategies, it guides readers in transforming their approach to customer relationships.
Zakup książki
Customer Experience Excellence, Tim Knight, David Conway
- Język
- Rok wydania
- 2021
- Oprawa
- (twarda)
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- Tytuł
- Customer Experience Excellence
- Podtytuł
- The Six Pillars of Growth
- Język
- angielski
- Autorzy
- Tim Knight, David Conway
- Wydawca
- Kogan Page
- Rok wydania
- 2021
- Oprawa
- twarda
- Liczba stron
- 272
- ISBN13
- 9781398601055
- Seria
- Tagi
- Biznes
- Ocena
- 4,65 z 5
- Opis
- Focusing on customer excellence, this book draws insights from top organizations to help readers cultivate seamless and genuine human connections. It emphasizes the importance of making exceptional customer service a habitual practice, encouraging businesses to prioritize authentic interactions that enhance customer satisfaction and loyalty. Through practical strategies, it guides readers in transforming their approach to customer relationships.