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The Power of Customer Experience

How to Use Customer-Centricity to Drive Sales and Profitability

Ocena książki

Parametry

  • 264 strony
  • 10 godzin czytania

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Focusing on customer-centric strategies can significantly enhance profitability and competitive advantage. The book provides valuable insights into how prioritizing customer needs directly correlates with increased shareholder value, drawing examples from today’s most successful companies. It emphasizes the importance of understanding and meeting customer expectations as a key driver for business success.

Wydanie

Zakup książki

The Power of Customer Experience, Martin Newman

Język
Rok wydania
2021
Oprawa
(twarda)
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Metody płatności

3,0
Dobra
3 Ocena

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Tytuł
The Power of Customer Experience
Podtytuł
How to Use Customer-Centricity to Drive Sales and Profitability
Język
angielski
Wydawca
Kogan Page
Rok wydania
2021
Oprawa
twarda
Liczba stron
264
ISBN13
9781789667899
Seria
Tagi
Biznes
Ocena
3 z 5
Opis
Focusing on customer-centric strategies can significantly enhance profitability and competitive advantage. The book provides valuable insights into how prioritizing customer needs directly correlates with increased shareholder value, drawing examples from today’s most successful companies. It emphasizes the importance of understanding and meeting customer expectations as a key driver for business success.