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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Zakup książki
Service Operations Management, Robert Johnston, Graham Clark
- Język
- Rok wydania
- 2005
- Oprawa
- (miękka)
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- Tytuł
- Service Operations Management
- Podtytuł
- Improving Service Delivery - Second Edition
- Język
- angielski
- Autorzy
- Robert Johnston, Graham Clark
- Wydawca
- Pearson
- Rok wydania
- 2005
- Oprawa
- miękka
- Liczba stron
- 496
- ISBN10
- 0273683675
- ISBN13
- 9780273683674
- Seria
- Kategorie
- Tagi
- Podręczniki
- Ocena
- 3,5 z 5
- Opis
- This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.