Integrated Enterprise Excellence - 1: The Basics

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This book employs a fictional narrative to explore a methodology that transcends traditional lean Six Sigma and Balanced Scorecard techniques. Through engaging golf outings, four MBA friends—Hank, Jorge, Wayne, and Zack—discuss their organization’s efforts to improve business performance. They examine the shortcomings of conventional process improvement and performance measurement methods, leading Jorge to introduce the Integrated Enterprise Excellence (IEE) system. He shares its benefits, which include a comprehensive leadership framework that meets the needs of various standards like the Baldrige award, ISO 9000, and Sarbanes-Oxley. IEE integrates plan-do-check-act (PDCA) and plan-do-study-act (PDSA) techniques, offering a robust problem-solving system for both process improvement and overall business management. The book outlines the nine steps of the IEE business process management system, providing insights into its execution, which are further elaborated in other volumes of the IEE series. Each step is highlighted, showcasing how IEE can effectively enhance organizational performance and address management challenges.